T-Mobile for Business Virtual Briefing Center

During COVID-19, T-Mobile hired Envoy to create a digital control system product for their virtual briefing center. This included a tablet controller, which would be used by a docent to trigger broadcast animations and lighting cues while filming WebEx presentations in their physical demo space. The project also included a custom CMS, allowing the TFB team to build demo cues in the backend in order to trigger the correct camera moves, lighting, and animated presentation graphics during the WebEx demos.

work done at envoy

My Role
Wireframes
UI Design
Handoff

Wireframes & UX

Since the physical demo space was being built at the same time as the digital products, figuring out the information architecture was an important but very fluid step in this process. As the client furthered their space, our engineer Evan and I were constantly back and forth adjusting needs for the CMS so the clients could build demos in line with the space.

The CMS served to populate the tablet controller before a presentation, so any demos would be built in the CMS ahead of time, and then pushed to the tablet to use for control during the WebEx presentation.

For the tablet, the user flow and controls were pretty straight forward, with the amount of demos and cues being determined by the CMS. However, error prevention was top of mind for the tablet - as something that the docent would have in hand during a presentation, we built in safety features like pop-up confirmations to avoid any accidental triggers.

Design Phase

For the design phase, we wanted to keep things on brand for T-Mobile but clean and simple for usability. For the CMS, the mission was to create an easy-to-understand system that would allow any TFB employee to quickly build cues and demos.

For the tablet, the mission was extreme clarity - allowing the docent to quickly look down at the tablet and know what to trigger next. Again, factoring in error prevention along with ease of operation was crucial.